Job Title: Collections Advisor
Location: Customer & Communities – Neighbourhoods – Income Services
Hours: 36.25 hours/week
Contract: Fixed-term (until March)
We’re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you.
Collections Advisor Key Responsibilities:
- Debt Collection: Manage arrears, recharges, and sundry debts from tenants and former tenants.
- Customer Outreach: Make outbound calls to discuss payment plans and negotiate solutions.
- Data Management: Maintain accurate records in housing systems and financial databases.
- Team Support: Collaborate with Income Officers and Rent Accounting teams to ensure timely collections.
- Financial Support: Raise awareness of financial inclusion programs and refer to support services.
- Campaigns: Contribute to income collection projects and initiatives.
Collections Advisor Requirements:
- Customer Service Experience, ideally in debt collection or a similar role.
- Strong Communication Skills for managing sensitive financial situations.
- Numeracy and accuracy in handling financial data.
- Problem-Solving Ability to assess situations and find effective solutions.
- Tech Skills: Proficient in Microsoft Office; experience with housing management systems is a plus.
Collections Advisor Personal Qualities:
- Customer-Centered: Committed to delivering excellent service.
- Empathetic: Understanding of the financial challenges customers face.
- Adaptable: Comfortable with change and new challenges.
- Team-Oriented: Collaborative and able to work well with others.
Qualifications:
- GCSE (Grade C or above) in Maths or equivalent.
Please apply online for this Collections Advisor role
