Customer Service Advisor (J13323)

Overview

Reference
J13323

Salary
£9.09 - £10.80/hour

Job Location
- United Kingdom -- England -- East Midlands -- Nottinghamshire -- Nottingham

Job Type
Temporary

Posted
Wednesday, October 16, 2019


On behalf of our client in the Nottingham area, we are looking to recruit a experienced Customer Service Advisor on a temporary basis with a view to going permanent

 

The rate of pay per hour is £9.09. After the completion of a successful 3 month probationary period, you will be salaried at £20,674. 

 

Hours: 8.30am to 5.30pm Monday to Friday, and  1 in 4 Saturday mornings 8.30am to 12.30pm.

 

Details of Role:

Reporting to the Team Leader this Customer Service Advisor role is to ensure all customer orders are processed accurately and monitored through to delivery, within the relevant timeframe whilst adhering to the required regulations. The majority of our clients customers are individual patient customers who they supply products to on a prescription basis through their Home Delivery Service, similar to that of a pharmacy.

The Customer Service Advisor will handle all customer queries effectively and in a professional manner. This role requires forward thinking, so you will have the freedom to make decisions to meet the needs of the customers which is pivotal to maintaining high levels in customer satisfaction and retention of their customers, contributing towards the success of the company, and growing their business.

Key Activities:

  • Ensure prescriptions are requested for all customer orders required on prescription.

  • Process prescriptions in a timely manner, ensuring the prescriptions are fully examined for accuracy and endorsed appropriately.

  • Build meaningful working relationships with and to liaise with GP surgeries and other relevant parties regarding prescriptions, including prescription requests, incorrect prescriptions, urgent orders and prescriptions that are not received.

  • Minimise the amount of orders that are written off, within set KPIs, due to non-receipt of prescriptions.

  • Prepare prescriptions for payment, completing required administration accurately and submitting to the PPA in a timely manner.

  • Minimise the amount of prescriptions returned and not paid by the PPA.

  • Keep a fully traceable record of prescriptions received.

  • Identify trends in prescription-rework and suggest improvements to processes, where appropriate, to the Team Leader.

  • To answer customer telephone calls promptly and professionally and to accurately process all orders including customer orders via prescription, cash sales, product sample orders and Territory Manager orders.

  • To maintain excellent product knowledge and to answer all enquiries regarding products.

  • To resolve any customer queries regarding delivery.

Key Skills:

  • Previous experience working as a Customer Service Advisor would be beneficial

  • Friendly personality with a “can-do” attitude

  • The ability to work as part of a small team with limited direct supervision.

  • The ability to handle queries professionally and efficiently with sensitivity

  • The ability to deliver a high-quality service

  • Conscientious and able to act proactively

This is initially a temporary, however will be made permanent for the right candidate.

 

If you have the skills and experience for this role please apply on line, or send your CV to jobs@bamfordcs.co.uk


Contact information

Wendy Coulson


For further details please download the job description below: